Delivery information

Delivery to the UK

We offer free next working day delivery* on all orders placed before 2 pm (Monday – Thursday) or 2 pm (Friday), over the value of £50 to any UK mainland address. Please note that this excludes the Channel Islands and other non-UK mainland addresses. Please allow 2-4 days delivery. Any payments made via PayPal will be delivered to the address as supplied from PayPal unless otherwise agreed.

All other orders under £50 will incur a postage charge of £8.50 ex VAT. Some postcodes may attract an additional charge

All orders received after 3 pm on a Friday (including weekend orders) will be despatched on Monday for a Tuesday delivery. Bank holidays are treated in the same way as a non-working day.

We can also arrange bulk items or pallet delivery on three-day delivery service. Costs will vary depending on the size of the order, so please contact us for details.

*Some products may attract a fixed charge regardless of order value. Some postcodes attract a fixed charge regardless of order value.

Delivery to EU and Rest of World

Deliveries outside of the UK may see delays. Please check the local delivery networks. Where applicable tracking references will allow you to keep updated. 

We are happy to offer a 1-5 working day delivery to mainland Europe and most international countries. Additional carriage charges will apply.

Orders placed after 3 pm are despatched the next working day, so any orders received after 3 pm on a Friday will be sent from our warehouse on Monday for a 2-5 working day delivery.

Shipping costs are calculated via height, weight and depth and will be attributed to the size of the order. Once your order is placed, we will email you with a confirmation of the shipping cost.

Please email us at sales@underfloorstore.co.uk for all carriage quotes.

Whilst we are able to deliver outside the EU, please note that deliveries exiting the European Union can be subject to additional import duties and taxes when they arrive at their destination. We do not take responsibility for any customs charges that are levied in countries outside of the EU, and any such costs must be met by the customer.

If clearance forms are required for the product’s entry into the destination country, these must also be completed and filed by the customer. We would recommend that you investigate any additional charges this may incur, as we are unable to reimburse these costs.

All deliveries are subject to stock availability and any shortages must be reported within 3 days. Our full terms and conditions are available here