Delivery information

Delivery to the UK

We offer free next working day delivery* on all orders over the value of £100 excluding vat placed before 2 pm Monday - Friday to any UK mainland address.  Please allow 2-4 days delivery for the Channel Islands and non-mainland UK addresses. Any payments made via PayPal will be delivered to the address as supplied from PayPal unless otherwise agreed. Please check your delivery for any shortages before arranging any work to be carried out.

All other orders under £50 excluding vat will incur a postage charge of £10.20. Some postcodes may attract an additional charge. This will be added to your basket.

All orders received after 2 pm on a Friday and a Bank Holiday will be processed on the next working day.

We can also arrange bulk items or pallet delivery on three-day delivery service. Costs will vary depending on the size of the order, so please contact us for details.

Based on risk score or previous custom we reserve the right to ship orders to the billing address and address associated with PayPal.

*Some products may attract a fixed charge regardless of order value.

Delivery to EU and Rest of World

Deliveries outside of the UK may see delays. Please check the local delivery networks. Where applicable tracking references will allow you to keep updated. 

Orders placed after 2 pm are dispatched the next working day if items are in stock, any orders received after 2 pm on a Friday or on a UK holiday will be processed the next working day.

Shipping costs are calculated via height, weight, and depth and will be attributed to the size of the order. Once your order is placed, we will email you with a confirmation of the shipping cost.

Please email us at sales@underfloorstore.co.uk for all carriage quotes.

Deliveries outside of the UK  can be subject to additional import duties and taxes when they arrive at their destination. We do not take responsibility for any customs charges that are levied and any such costs must be met by the customer.

If clearance forms are required for the product’s entry into the destination country, these must also be completed and filed by the customer. We would recommend that you investigate any additional charges this may incur, as we are unable to reimburse these costs.

All deliveries are subject to stock availability and any shortages must be reported within 3 days. Our full terms and conditions are available here