Returns & Refunds

We want you to be happy with your purchase. We understand that sometimes you will change your mind or things go wrong. Below we set out how we will deal with items you no longer want or that develop a fault. When returning all or part of your order please include your packing list with a reason for your return to process your request as quickly as possible. All items returned must be as new and in a condition that allows them to be sold.

Reason for Return	Notification Period	Need to Know	Who pays the return costs
Unwanted	14 Days from delivery then a further 14 days to have any item returned to us	Any items must be in as new condition and unused	Customer
Damaged in Transit	Within 48 hours	Please provide images to show the damage. On return items will be assessed	Refund up to Royal Mail standard delivery once fault confirmed
Faulty - First 30 days	Within 30 days	Items need to be returned for inspection by the manufacturer	Refund up to Royal Mail standard delivery once fault confirmed
Faulty -30 days to 6 months	30 days to 6 months	Upon inspection, any items will be repaired or replaced	Refund up to Royal Mail standard delivery once fault confirmed
After 6 months	6 years	Any fault needs to be shown as present at time of purchase	Refund up to Royal Mail standard delivery once fault confirmed

There are some circumstances where we are unable to accept your item.

- Perishable items such as levelling compounds, primers, and adhesives

- Unwanted Items that fall outside of our 30-day return policy

- Items that are ordered outside of our catalogue (S followed by a number will appear on your invoice as the product code)

- Items ordered to specific requirements such as Uponor pre-insulated pipe once cut

- Electrical items that have been installed unless faulty

- Electric underfloor heating mats or cables that have been opened or rolled out.