Delivery, Refunds & Returns

Delivery via DPD Local and DHL

Orders placed before 3 pm Monday to Thursday or 2 pm Friday will be dispatched for next working day delivery. Should we have stock restraints on your order we will notify you. Any orders placed after 3 pm Monday - Thursday or 2 pm Friday will be processed and dispatched the next working day.

Charges for delivery are calculated at in the basket before you head to the checkout. Some postcodes may attract an additional charge. This will be calculated in your basket.

Our return and refund policy shall apply to both consumer and B2B sales.

We want you to be happy with your purchase but we appreciate that sometimes you may change your mind. If you do change your mind within 30 days from the date you purchased your item we will refund it (excluding postage costs) to the original payment method.  When returning your purchase please do so in its original packaging, proof of purchase and we'll refund or replace it. If changing your purchase for another product the difference will be charged or refunded. If delivery was delayed due to being out of stock you have 14 days from when you receive your item to decide to cancel.

We are unable to accept returns for items:

 - made to measure

 - that have been personalised

 - that are outside of the 30-day return policy.

- that are faulty due to damage caused by something you have done. 

 - that have been ordered outside of our stock list or especially for you.

- that are considered perishable.

 - such as tile adhesive or self-levelling compounds

- that have been used. Electric cable or mats that have been rolled out in any manner or thermostats that have been mounted/wired or used. 

Once you purchase has been returned to us it will be inspected. This may see the need for it to be sent back to the manufacturer or supplier for inspection. We will advise you of that once we have your purchase back with us.  Once we start to process your return it can take 10 working days for any refund to appear on the original payment method. 

Before a refund or exchange is carried out we will inspect any returned item to make sure there is no damage or they have been used. We may charge a re-stocking fee if a business has purchased an item and we agree to have it returned outside of the 30-day return policy. 

Faulty Items

If your purchase develops a fault please contact us.

Your right to cancel

You have 14 days from entering into a service contract in which you can cancel it. If we have agreed on a date within the first 14 days you can still cancel but will be charged for the service up until that point. This will exclude any items that have been installed or used.

For more details on your consumer rights please visit Citizens Advice here