Delivery Information


  1. UK Mainland Delivery

FREE next working day delivery for orders excluding VAT over £20. Orders under £20 excluding VAT will attract a standard charge.

Deliveries to the Channel Islands, Isle of Wight, Scottish Highlands, Scottish Islands, Northern Island, Isle of Man and Scilly Islands may attract a higher charge. Please do get in touch for further information.

All orders placed by 3PM will be shipped the same day (excluding Friday where a 2PM deadline applies) if the products you have ordered are in stock. If there is to be any delay with your order we will be in contact with you to advise of what happens next. For items that are not in stock we advise a delivery of 2-3 working days. Delivery is next working day (Mon - Fri) unless otherwise agreed.


Our full terms and conditions are available here


1-5 working day delivery with DHL

Orders to the mainland Europe and the Rest of the World have a delivery time of 1-5 working days. We are excited to be working with DHL to bring our international customers a wide range of underfloor heating products.

Shipping costs are calculated via height, weight and depth and therefore we can only advise you of costs once we have calculated that manually for you. When you place an order is goes to 'pending' and once we have shipping costs we email you the order with an invitation to make payment.

Orders outside of the EU may attract a customs charge when clearing through the local customs services for your country. Please check these before shipping as the cost of any customs charges are the responsibility of the customer and we do not have any control over any such charges.

To get a price for delivery please email sales@underfloorstore.co.uk and we can get a quote including how long your delivery will take to reach you.

For all deliveries a signature will be required.

All deliveries are subject to stock availability Our full terms and conditions are available here








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